Payments & Refunds Policy

Returns, Refunds & Payments Policy

Last updated: 24th September 2026· Kudev Private Limited (MANNLICH)

This policy covers returns, replacements, refunds, cancellations and payments for orders placed on mannlich.co. It is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

Orders placed on Amazon, Flipkart, Blinkit, Swiggy Instamart or other platforms are governed by that platform's own return policy. Please raise those requests directly with the platform.

1. When we accept returns

Our products are personal care and hygiene items. For health and safety reasons, we cannot accept returns of opened or used products, or returns for change of mind.

We will replace your product or refund your order if:

• The product arrived damaged, broken or leaking
• You received the wrong product or variant
• An item from your order is missing
• The product was expired at the time of delivery

2. Reporting window

Please raise your request within [48 hours] of delivery. Requests received after this window may not be eligible.

Please include:

• Your Order ID
• Clear photos of the product, packaging and shipping label
• An unboxing video (strongly recommended for damaged or missing item claims)

3. Non-returnable items

• Products that have been opened, used or tampered with
• Intimate care and hygiene products, unless damaged, wrong or expired on delivery
• Free gifts and samples
• Individual items from a bundle or combo (bundles can only be returned as a whole)

4. How to raise a return or replacement request

1. Email hello@mannlich.co with the subject line "Return — [Your Order ID]" and the details listed in Section 2.
2. You'll receive a ticket reference number (MNL-XXXXXX) within 24 hours.
3. We'll review your request and respond within 48 business hours.
4. Once your request is approved, we'll arrange a free reverse pickup. If your pincode isn't serviceable for pickup, we'll share instructions for self-shipping and reimburse up to ₹[X] in shipping costs.

5. Resolution

After approval, you can choose one of the following:

• A replacement of the same product, dispatched within [3–5] business days, subject to stock availability
• A refund to your original payment method

6. Refunds

• Prepaid orders are refunded to the original payment source within 5–7 business days of approval.
• COD orders are refunded via bank transfer or UPI, within 5–7 business days of receiving your bank or UPI details.
• Shipping charges (₹49) and COD charges (₹99) are refunded only when the issue was caused by us: a damaged, wrong, missing or expired product.
• Refund timelines may vary depending on your bank or payment method.

7. Order cancellations

• Before dispatch: email hello@mannlich.co or call +91 90276 90962 with your Order ID for a full refund.
• After dispatch: the order cannot be cancelled. You may refuse the delivery. Prepaid orders will be refunded once the shipment returns to our warehouse, [less forward and return shipping charges]. COD orders will be cancelled, and repeated refusals may affect future COD eligibility.

8. Accepted payment methods

Payments on mannlich.co are processed securely by our payment partner, GoKwik Technologies Private Limited. We accept:

• UPI: Google Pay, PhonePe, BHIM, Paytm and all UPI apps
• Credit cards: Visa, Mastercard, RuPay
• Debit cards: all major Indian bank debit cards
• Net banking: all major Indian banks
• EMI: no-cost and standard EMI on select cards
• Wallets: Paytm, PhonePe, Amazon Pay and more
• Cash on Delivery: available on select pincodes

Availability of payment methods may vary based on order value, delivery location or regulatory requirements.

9. Payment security

• Payment processor: GoKwik Technologies Private Limited, an RBI-compliant Payment Aggregator
• Encryption: every transaction is protected by 256-bit SSL/TLS encryption
• Card data: MANNLICH does not store any card or banking credentials. All card data is tokenised and handled by GoKwik in compliance with PCI-DSS and RBI tokenisation guidelines
• Authentication: all card and net banking transactions are verified via OTP or 3D Secure, as mandated by RBI
• Fraud monitoring: GoKwik's risk engine screens every transaction for fraud in real time

10. Fees and charges

MANNLICH does not charge any payment processing or convenience fee. The only additional charges are:

• Shipping: ₹49 on prepaid orders below ₹499 (free on prepaid orders of ₹499 and above)
• Cash on Delivery: ₹99 per COD order, plus ₹49 shipping on COD orders below ₹499

All charges are shown at checkout before you place your order, and the amount displayed at checkout is the final amount charged to you. See our Shipping Policy for full details.

EMI transactions may carry interest or processing fees levied by your bank or card issuer. These are governed by your bank's terms, and your bank will disclose them before you confirm the EMI.

11. Recurring payments

MANNLICH does not operate any auto-renewal or subscription plans. We do not set up any recurring mandates or standing instructions against your card, bank account or UPI ID.

If we introduce subscriptions in the future, we will inform you clearly at the time of enrolment. We will also provide cancellation options in your account settings and in every billing communication.

12. Chargebacks

You may raise a chargeback with your bank or card issuer in cases of:

• Unauthorised or fraudulent transactions
• Duplicate charges
• Non-receipt of product (subject to verification)

Chargebacks are governed by the rules of your bank, card network or payment service provider. Before raising a chargeback, we encourage you to contact us at hello@mannlich.co, since most issues are resolved faster directly with our team.

13. Payment service provider

GoKwik Technologies Private Limited
Website: www.gokwik.co
Support: support@gokwik.co

For transaction-specific queries such as payment status, failed transactions or gateway-level disputes, you may contact GoKwik directly using the details above.

14. Complaints and grievance redressal

Every complaint is assigned a unique ticket reference number (MNL-XXXXXX) so it can be tracked through to resolution.

1. Email hello@mannlich.co with the subject line "Complaint — [Your Order ID]". Include your order details, a description of the issue, and any photos or screenshots.
2. You'll receive an automated acknowledgement with your ticket number within 24 hours. Please quote this number in all follow-ups.
3. Our team will send a substantive response within 48 business hours.
4. If your complaint is not resolved within 7 business days, escalate it to our Grievance Officer.

Grievance Officer

• Name: Sanskar
• Designation: Grievance Officer, Kudev Private Limited
• Email: hello@mannlich.co
• Phone: +91 90276 90962
• Address: Kudev Private Limited, Khasra No. 158/7/1, 7/3, 8, 13, 14/1, 14/2, 14/4, 17/1, 18/1, 19/1, Sher Shah Suri Marg (8 Karam Revenue Road), Pataudi, Haryana 122503
• Response time: within 15 days of receipt

If your grievance remains unresolved after escalation, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint at consumerhelpline.gov.in.

15. Policy updates

MANNLICH may update this policy from time to time. Changes take effect as soon as they are published on this page, and the "Last updated" date will be revised.